Using Spark Chart - FAQ
What is the difference between a survey template and a project?
A Survey Template is just that - a template. The survey template may be used in many projects. A survey template contains the survey instructions and questions (or statements). However, a survey template does not contain customised branding, sur...
Are survey templates provided?
Yes. A library of high quality survey templates is included with the account. And these templates are included in all plans at no charge. Survey templates include: Employee surveys Employee pulse surveys Employee exit surveys Customer surveys Net ...
Can I use my own survey?
Yes. Provided you own the intellectual property for a survey, or have express permission to use a survey, you can simply enter it into your account. Please make sure you abide by our Terms & Conditions and Privacy Policy when designing surveys...
Can I customize a survey template from the library?
Yes you can customise survey templates provided in the survey templates library. Survey templates can be easily edited and changed. Surveys can also be created from scratch. In the Enterprise and Consultant Plans, surveys can be customized and the...
Can survey responses be anonymous?
Yes. Responses can be anonymous or anonymised. There are different ways to allow or create anonymous responses. Anonymize from the Manage Project/Customise/Advanced tab in a project. When a participant submits their survey responses their personal...
How can I Hide or Skip Questions in a Survey?
Yes. Skipping or hiding questions is achieved with Conditional Logic. Learn more in our Conditional Logic article.
Can I Embed a Survey Into a Website?
Yes. surveys can be easily embeded in a website. This can be done in several ways. Use an iframe , which is a HTML tag that enables you to embed other websites into your site, and a Group Link. Alternatively surveys can be added to pop ups. Or ju...
What is a Group Link?
A Group Link is a unique link to the survey that can be shared. Multiple surveys to be completed from the one link. Clicking on a Group Link allows a person to register in a project either anonymously or with their personal details. As people regi...
How to create a survey in languages other than English?
Multiple languages are available The account user interface is in English, however, surveys can be created in any language. Also, the buttons and messages that appear to survey respondents when completing surveys can be customised. You can set cus...
How do I import a list of contacts? And, can I import a list directly into a project?
Multiple people or satellites can be imported into Contacts or directly into Projects. To import multiple records, select the Import CSV button at the top of the page in the Contacts, Participants or Satellites menus. CSV stands for Comma Separate...
Will a project be affected if I change or delete a Survey, Rating Scale, an Answer List or a Theme?
Launching a project creates a copy of the survey including all its elements like the survey questions and content, Rating Scales, Answer Lists and Question Themes. Editing them will not change the survey in a project once it has been launched. How...
What happens if I change a survey template after launching a project?
A survey is a template that can be re-used in different projects. A survey is added to a project when the project is created. When a project is launched, a copy of the entire survey, including the rating scales and themes will be created. Editing ...
What is a Question Theme?
Question Themes are intended to help with survey design as well as analysis and presentation of results. Think of them as the survey objectives. They are used to group survey questions together when designing and constructing a survey. A survey it...
What is an Answer List?
Answer Lists are templates that are used to store regularly used multiple choice lists ready to be used in survey questions. This allows common lists to be created once and used in surveys without having to recreate the list. When adding Answer Li...
What is a Rating Scale and are there any guidelines?
Rating Scales are commonly used survey question types. They are useful because they allow comparison of responses from one question to another. Rating Scales contain "Values" that allow report calculations and "Labels" to define the scale item for...
What customized branding is availabe?
All Spark Chart accounts come with customised branding. This means that logos, colours, messages, account name, emails, email names and email addresses can all be customized. Custom branding can be set at either the Account Level and at the Projec...
GDPR Compliance
We comply with the European Union General Data Processing Regulation (GDPR) We believe that data protection and privacy are critically important. We continuously review all internal processes, systems, documentation, and have a Data Processing Ag...
Managing Survey Projects - FAQ
What are the steps in a survey project?
A successful survey project depends upon having 1) a robust process and 2) expertise in designing surveys , getting responses, analysing results, presenting results and planning action. Check out our Ultimate Survey Guide . Establishing clear go...
What is the importance of survey policies?
Clearly defined and communicated survey polices are essential in a survey project. Survey policies guide the actions and decisions of those who manage the survey project and also protect the respondents.What to consider when developing survey poli...
Are there any guidelines for writing survey questions?
After considering the bigger picture goals and objectives when designing a survey, the next step is to start writing survey questions. The survey questions you create must be designed to achieve your survey goals and objectives. They shouldn’t ask...
What question types are commonly used in surveys?
There are several different types of survey questions you can ask in a survey. Each question type has pros and cons. Question types include closed-ended, open-ended, rating scale, demographic and multiple choice. The type of questions to ask will ...
What should be considered when conducting a survey pilot?
Conducting a survey pilot is essential. Piloting the survey and the communications helps confirm the validity of your questions and the effectiveness of the messages in your communication. The survey pilot should identify questions, messages or in...
What is the importance of demographic questions?
Demographics refer to the characteristics of a specific population of people. They can include a range of characteristics such as age, gender, education level, profession, organization type, employment role, occupation, location, income level, eth...
What are some guidelines when asking for comments or free text responses?
Free Text questions asking for respondents to comment can provide valuable information in a survey. However, there are some factors that should be considered when deciding on the use of free text type questions. The aims and objectives of the surv...
Why is the multiple choice survey question so popular?
If you’ve taken any kind of survey you’ve mostly likely answered a multiple choice survey question presented in one of several different ways. Why is the multiple choice survey question so popular? It’s because they:are easy to understandare adapt...
What should I consider when sending survey invitation emails?
Survey emails are the most popular way to invite people to complete surveys. And great survey invitations make people want to help you. If you can do that, then you are well on your way towards maximum engagement.First things first: Don’t be a sp...
What should I consider when creating Rating Scales?
Rating scales are one essential component of survey questions. Key questions to ask when designing rating scales include:How many scale points should my survey have?How should response options be labelled?Is a middle response necessary?Goals when ...
