FAQ

FAQ

Using Spark Chart - FAQ

What is the difference between a survey template and a project?

In Spark Chart a Survey Template is just that - a template. The survey template may be used in many projects. A survey template contains the survey instructions and questions (or statements). However, a survey template does not contain customised...

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By Mark Sinclair

updated about 1 month ago

Does Spark Chart provide survey templates?

Yes.Spark Chart provides a range of high quality survey templates. And these templates are included in all plans at no charge. Survey templates include:Employee surveysEmployee pulse surveysEmployee exit surveysCustomer surveysNet Promoter Score...

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By Mark Sinclair

updated about 1 month ago

Can I use my own survey in Spark Chart?

Yes. Provided you own the intellectual property for a survey, or have express permission to use a survey, you can simply enter it into your Spark Chart account.Please make sure you abide by Spark Chart's Terms & Conditions and Privacy Policy when...

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By Mark Sinclair

updated about 1 month ago

Can I customize a survey template provided by Spark Chart?

Yes you can customise survey templates provided by Spark Chart. Survey templates can be easily edited and changed.Surveys can also be created from scratch.In the Enterprise and Consultant Plans, surveys can be customized and then copied from one...

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By Mark Sinclair

updated about 1 month ago

Can survey responses be anonymous?

Yes. Responses can be anonymous or anonymised. There are different ways to allow or create anonymous responses in Spark Chart.Anonymize from the Manage Project/Customise/Advanced tab in a project. When a participant submits their survey responses...

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By Mark Sinclair

updated about 1 month ago

How can I Hide or Skip Questions in a Survey?

Skipping or hiding questions is achieved with Conditional Logic. Learn more in our Conditional Logic article.

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By Mark Sinclair

updated about 1 month ago

Can I Embed a Survey Into a Website?

Yes. Spark Chart surveys can be easily embeded in a website. This can be done in several ways. Use an iframe, which is a HTML tag that enables you to embed other websites into your site, and a Group Link. Alternatively surveys can be added to pop...

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By Mark Sinclair

updated about 1 month ago

What is a Group Link (previously known as a Satellite)?

A Group Link is a unique link to the survey that can be shared. Multiple surveys to be completed from the one link. Clicking on a Group Link allows a person to register in a project either anonymously or with their personal details. As people...

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By Mark Sinclair

updated about 1 month ago

How to create a survey in languages other than English?

Multiple languages are availableThe Spark Chart user interface is in English, however, surveys can be created in any language. Also, the buttons and messages that appear to survey respondents when completing surveys can be customised.You can set...

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By Mark Sinclair

updated about 1 month ago

How do I import a list of contacts? And, can I import a list directly into a project?

Multiple people or satellites can be imported into Contacts or directly into Projects. To import multiple records, select the Import CSV button at the top of the page in the Contacts, Participants or Satellites menus.CSV stands for Comma Separated...

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By Mark Sinclair

updated about 1 month ago

Will a project be affected if I change or delete a Survey, Rating Scale, an Answer List or a Theme?

Launching a project creates a copy of the survey including all its elements like the survey questions and content, Rating Scales, Answer Lists and Question Themes. Editing them will not change the survey in a project once it has been...

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By Mark Sinclair

updated about 1 month ago

What happens if I change a survey template after launching a project?

A survey is a template that can be re-used in different projects. A survey is added to a project when the project is created.When a project is launched, a copy of the entire survey, including the rating scales and themes will be created. Editing...

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By Mark Sinclair

updated about 1 month ago

What is a Question Theme?

Question Themes are intended to help with survey design as well as analysis and presentation of results. Think of them as the survey objectives. They are used to group survey questions together when designing and constructing a survey. A survey...

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By Mark Sinclair

updated about 1 month ago

What is an Answer List?

Answer Lists are templates that are used to store regularly used lists of items ready to be used in multiple choice survey questions. This allows common lists to be created once and used in surveys without having to recreate the list.When adding...

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By Mark Sinclair

updated about 1 month ago

What is a Rating Scale and are there any guidelines?

Rating Scales are commonly used survey question types. They are useful because they allow comparison of responses from one question to another. Rating Scales contain "Values" that allow report calculations and "Labels" to define the scale item for...

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By Mark Sinclair

updated about 1 month ago

How do I add or edit Users?

Users can be managed from the Profile/Account menu and the Users tab. Here, Administrators can add, edit and manage user access.Administrators have full access to everything, including managing other user accounts and have full access to all...

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By Mark Sinclair

updated about 1 month ago

What customized branding does Spark Chart allow?

All Spark Chart accounts come with customised branding. This means that logos, colours, messages, account name, emails, email names and email addresses can all be customized. Custom branding can be set at either the Account Level and at the...

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By Mark Sinclair

updated about 1 month ago

What is the Management Console?

Spark Chart provides a Management Console as a feature of the Consultant and Enterprise Plans. The Management Console provides consultants, member organizations and enterprises with a tool to manage their client or department accounts and users....

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By Mark Sinclair

updated about 1 month ago

GDPR Compliance

Spark Chart complies with the European Union General Data Processing Regulation (GDPR)At Spark Chart, we believe that data protection and privacy are critically important. Spark Chart has reviewed all internal processes, systems, documentation,...

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By Mark Sinclair

updated about 1 month ago

Where Can I Get Help?

At Spark Chart, we pride ourselves on providing outstanding support. There are multiple ways to access access the information you are looking for.Tours Look for the Tour buttons to guide you through each of the main pages.Help CenterThe Help...

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By Mark Sinclair

updated about 1 month ago

Managing Survey Projects - FAQ

What are the steps in a survey project?

A successful survey project depends upon having 1) a robust process and 2) expertise in designing surveys, getting responses, analysing results, presenting results and planning action.Check out our Ultimate Survey Guide.Establishing clear goals...

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By Mark Sinclair

updated about 1 month ago

What is the importance of survey policies?

Clearly defined and communicated survey polices are essential in a survey project. Survey policies guide the actions and decisions of those who manage the survey project and also protect the respondents.What to consider when developing survey...

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By Mark Sinclair

updated about 1 month ago

Are there any guidelines for writing survey questions?

After considering the bigger picture goals and objectives when designing a survey, the next step is to start writing survey questions. The survey questions you create must be designed to achieve your survey goals and objectives. They shouldn’t ask...

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By Mark Sinclair

updated about 1 month ago

What question types are commonly used in surveys?

There are several different types of survey questions you can ask in a survey. Each question type has pros and cons. Question types include closed-ended, open-ended, rating scale, demographic and multiple choice. The type of questions to ask will...

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By Mark Sinclair

updated about 1 month ago

What should be considered when conducting a survey pilot?

Conducting a survey pilot is essential. Piloting the survey and the communications helps confirm the validity of your questions and the effectiveness of the messages in your communication. The survey pilot should identify questions, messages or...

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By Mark Sinclair

updated about 1 month ago

What is the importance of demographic questions?

Demographics refer to the characteristics of a specific population of people. They can include a range of characteristics such as age, gender, education level, profession, organization type, employment role, occupation, location, income level,...

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By Mark Sinclair

updated about 1 month ago

What are the common survey mistakes to avoid?

There are many common survey mistakes when designing surveys. Here are a few to consider when designing your next survey.Forget to include demographic questionsDemographic questions can be very important for analysis of the survey results. If you...

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By Mark Sinclair

updated about 1 month ago

What are some guidelines when asking for comments or free text responses?

Free Text questions asking for respondents to comment can provide valuable information in a survey. However, there are some factors that should be considered when deciding on the use of free text type questions.The aims and objectives of the...

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By Mark Sinclair

updated about 1 month ago

Why is the multiple choice survey question so popular?

If you’ve taken any kind of survey you’ve mostly likely answered a multiple choice survey question presented in one of several different ways. Why is the multiple choice survey question so popular? It’s because they:are easy to understandare...

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By Mark Sinclair

updated about 1 month ago

What should I consider when sending survey invitation emails?

Survey emails  are the most popular way to invite people to complete surveys. And great survey invitations make people want to help you. If you can do that, then you are well on your way towards maximum engagement.First things first: Don’t be a...

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By Mark Sinclair

updated about 1 month ago

What should I consider when creating Rating Scales?

Rating scales are one essential component of survey questions. Key questions to ask when designing rating scales include:How many scale points should my survey have?How should response options be labelled?Is a middle response necessary?Goals when...

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By Mark Sinclair

updated about 1 month ago

About Spark Chart - FAQ

Does Spark Chart provide survey consulting services?

Yes.At Spark Chart, our team of highly qualified and experienced survey consultants is here to help. We can assist you to plan and implement your survey project, design surveys, rapidly gather and share information, analyse and present results and...

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By Mark Sinclair

updated about 1 month ago

Does Spark Chart train & coach people to design surveys and manage projects?

Yes.Spark Chart provides survey coaching and survey training programs for survey administrators & survey designers. We also customize survey training programs for organizations, consultants and enterprises.Find out more...

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By Mark Sinclair

updated about 1 month ago

What are Spark Chart's Privacy Policies and Terms & Conditions?

Spark Chart's Privacy Policy and Terms and Conditions are provided on our website.Please ensure you abide by Spark Chart's Terms & Conditions and Privacy Policy when designing surveys and managing survey projects.

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By Mark Sinclair

updated about 1 month ago