What is the difference between a survey template and a project?
A Survey Template is just that - a template. The survey template may be used in many projects. A survey template contains the survey instructions and questions (or statements). However, a survey template does not contain customised branding, sur...
Are survey templates provided?
Yes. A library of high quality survey templates is included with the account. And these templates are included in all plans at no charge. Survey templates include: Employee surveys Employee pulse surveys Employee exit surveys Customer surveys Net ...
Can I use my own survey?
Yes. Provided you own the intellectual property for a survey, or have express permission to use a survey, you can simply enter it into your account. Please make sure you abide by our Terms & Conditions and Privacy Policy when designing surveys...
Can I customize a survey template from the library?
Yes you can customise survey templates provided in the survey templates library. Survey templates can be easily edited and changed. Surveys can also be created from scratch. In the Enterprise and Consultant Plans, surveys can be customized and the...
Can survey responses be anonymous?
Yes. Responses can be anonymous or anonymised. There are different ways to allow or create anonymous responses. Anonymize from the Manage Project/Customise/Advanced tab in a project. When a participant submits their survey responses their personal...
How can I Hide or Skip Questions in a Survey?
Yes. Skipping or hiding questions is achieved with Conditional Logic. Learn more in our Conditional Logic article.
Can I Embed a Survey Into a Website?
Yes. surveys can be easily embeded in a website. This can be done in several ways. Use an iframe , which is a HTML tag that enables you to embed other websites into your site, and a Group Link. Alternatively surveys can be added to pop ups. Or ju...
What is a Group Link?
A Group Link is a unique link to the survey that can be shared. Multiple surveys to be completed from the one link. Clicking on a Group Link allows a person to register in a project either anonymously or with their personal details. As people regi...
How to create a survey in languages other than English?
Multiple languages are available The account user interface is in English, however, surveys can be created in any language. Also, the buttons and messages that appear to survey respondents when completing surveys can be customised. You can set cus...
How do I import a list of contacts? And, can I import a list directly into a project?
Multiple people or satellites can be imported into Contacts or directly into Projects. To import multiple records, select the Import CSV button at the top of the page in the Contacts, Participants or Satellites menus. CSV stands for Comma Separate...
Will a project be affected if I change or delete a Survey, Rating Scale, an Answer List or a Theme?
Launching a project creates a copy of the survey including all its elements like the survey questions and content, Rating Scales, Answer Lists and Question Themes. Editing them will not change the survey in a project once it has been launched. How...
What happens if I change a survey template after launching a project?
A survey is a template that can be re-used in different projects. A survey is added to a project when the project is created. When a project is launched, a copy of the entire survey, including the rating scales and themes will be created. Editing ...
What is a Question Theme?
Question Themes are intended to help with survey design as well as analysis and presentation of results. Think of them as the survey objectives. They are used to group survey questions together when designing and constructing a survey. A survey it...
What is an Answer List?
Answer Lists are templates that are used to store regularly used multiple choice lists ready to be used in survey questions. This allows common lists to be created once and used in surveys without having to recreate the list. When adding Answer Li...
What is a Rating Scale and are there any guidelines?
Rating Scales are commonly used survey question types. They are useful because they allow comparison of responses from one question to another. Rating Scales contain "Values" that allow report calculations and "Labels" to define the scale item for...
What customized branding is availabe?
All Spark Chart accounts come with customised branding. This means that logos, colours, messages, account name, emails, email names and email addresses can all be customized. Custom branding can be set at either the Account Level and at the Projec...
GDPR Compliance
We comply with the European Union General Data Processing Regulation (GDPR) We believe that data protection and privacy are critically important. We continuously review all internal processes, systems, documentation, and have a Data Processing Ag...